Knowledgebase - Powered by Kayako fusion Help Desk Software

Knowledgebase : cPanel

You can easily reset your cPanel password via your Customer Area. To change your cPanel password: * Log in to your Customer Area [1]: https://secure.hostnine.com/billing/clientarea.php [2] * Click Your Services, located in the Your Services secti...

Access Raw Access Logs

To grab a copy of your raw access logs, log into cPanel and click on the "Raw Access Logs" icon. Within the Raw Access Log interface, scroll through the list of available log files and download the raw access log(s) of your choice. Exit cPanel and navi...

Access Your cPanel Account

LOG INTO YOUR CPANEL ACCOUNT Instructions on how to access your cPanel and Customer Area are emailed to you when your account is provisioned. Follow the instructions and get in touch [1] if you have any issues. If you have lost the email with the inst...

All About File Manager (and what you can do with it)

WHAT IS FILE MANAGER? The File Manager allows you to manage your site through HTML, rather than an FTP tool or other third-party application, while logged into your cPanel account. You can upload, create or delete files, organize files in folders, and...

All About Web Disk

WHAT IS WEB DISK? Web Disk [1] (also known as WebDAV) is a drag-and-drop interface in cPanel which allows you to access your website's files as if it were a local drive on your computer. Web Disk is an obsolete technology and majority of modern operat...

Change the Permissions of a File

Permissions can be very important when it comes to hosting your website. Permissions can allow our server computer to write and edit your files. Along with that, some files need to be protected from writing and editing, as a security measure. You can c...

Create a cPanel Backup

A full cPanel account backup creates a single file with all of your website files, databases, email accounts, cPanel configuration, Softaculous installation data, and more. This single file can be uploaded to any cPanel server and restored so that the ...

Create a URL Redirect

You can redirect your website's visitors from a source URL to a target URL with any of three different commonly used methods. For instance, if you want to direct your customers who would normally hit 'www.example.com' to 'www.examples.com', you would s...

Create and Delete a Cron Job

Cron jobs run scheduled commands at specific times. The Cron Jobs tool in cPanel is helpful for setting up automated maintenance and other unmanned server duties. _Note: you need to have a good knowledge of Linux commands before you can use cron jobs ...

Enable Hot Link Protection For Your Site

WHAT IS HOTLINKING? Hot link protection prevents other websites from directly linking to files and pictures on your website and only allows them to link to file types that you don't specify. If you have a lot of desirable images, for instance, on your...

Make a cPanel Account Backup

Show Hidden Files

Hidden files and folder names on your site start with a dot (.). For example, '.htaccess', '.htpasswd' or '.bashrc'. When using File Manager [1], you cannot see hidden files and folders unless you select the option to show hidden files. To show your...

Skeleton Directory

Skeleton directories are remarkably useful to set configurations on new cPanel accounts. This page tells you the location of the folder to place files for your clients via WHM. Any files in the skeleton directory will automatically be uploaded to each new...

The New Paper Lantern Theme at Hostnine

We are happy to inform you that we will be upgrading your account to the newest version of cPanel. Along with this update, your dashboard will automatically be switched to the newest theme for cPanel, "Paper Lantern", as x3 is no longer supported by cPane...

View Your Disk Space and Bandwidth Usage in cPanel

You can check the amount of disk space you've used, or how much bandwidth you're currently consuming, right from cPanel. VIEW DISK SPACE USAGE * Log into cPanel [1] * Click Disk Usage, from within the Files section * View a list of d...

Help Desk Software by Kayako fusion