Knowledgebase
Pre-Sales Questions (21)
Getting Started (25)
Billing Info (24)
Domains & DNS (41)
Site Functions (33)
WordPress (24)
PHP and Apache (12)
Email (49)
Our Policies (15)
Third-Party Software (44)
Virtual Private & Dedicated Servers (13)
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FTP Access (10)
Security (14)
Hosting (23)
Upgrade or Downgrade Account (1)
Abuse (2)
MySQL (12)
Ruby on Rails (7)
cPanel (15)
SSL Certificates and IP Addresses (9)
Python (1)
Magento (8)
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ADVERTISE ON GOOGLE
Google AdWords is a web advertising tool that helps you grow your
business by putting your message in front of potential customers when
they're searching for something you have to offer. People search on
Google, your ad displays when ...
Our hosting plans allow you to create your own e-commerce site to
sell your products and services online. To make your website an
e-commerce site, you just need to add a product or service
descriptions and a shopping cart!
CART OPTIONS
There are qu...
BLACKBERRY SETUP
_Using email in blackberry devices require subscribing to BlackBerry
email service through your wireless provider. Please contact your
wireless provider if you experience issues sending or receiving
emails._
SETTING UP EMAIL FOR BLACKB...
There are two different ways to use CloudFlare: basic mode and
advanced mode.
Basic mode does not require you to change your nameserver or manage
your own DNS records, and is set up by our cPanel Install Plugin. This
is the simplest and easiest way to g...
WARNING! Prior to following the instructions in this article, it is
recommended that you make a full backup [1] of your site.
If you need to update the domain name of your Magento installation,
just follow these steps:
*
Log in to cPanel [2] ...
There are some limitations of the CloudFlare system:
* Currently, requests must be directed to www.$domain instead of
$domain (which means you may need to make some configuration changes).
* CloudFlare may affect internal statistic programs that read...
CloudFlare provides detailed website statistics and offers various
customizable settings, allowing users to make the most of this free
service. Statistics and settings can be accessed from within the
cPanel plugin (for Shared and Reseller hosting plans...
If you have third party scripts or applications running on your
website it's possible you may notice an issue with them from time to
time. We've outlined a couple of common issues and solutions below to
help you troubleshoot.
Our Support personnel i...
CSF is a Stateful Packet Inspection (SPI) firewall, Login/Intrusion
Detection and Security application for Linux servers.
http://www.configserver.com/cp/csf.html [1]
_Price: free!_
Links:
------
[1] http://www.configserver.com/cp/csf.html
_NOTE: the following only applies to Cloud VPS, Semi-dedicated and
Dedicated hosting plans._
ConfigServer ModSecurity Control is a WHM add-on that is used to
manage 'mod_security' rules/whitelists on a per-account basis and can
be downloaded from it...
CONFIGURE MICROSOFT OUTLOOK 2003
This article assumes that you have already created an email address in
cPanel.
* Open Microsoft Outlook 2003
* Select TOOLS and click on E-MAIL ACCOUNTS...
* Click ADD AN E-MAIL ACCOUNT under E-MAIL, and then clic...
This article assumes that you have already created an email address in
cPanel.
* Open Outlook 2007
* Select the TOOLS menu and click ACCOUNT SETTINGS
* Select E-MAIL under ACCOUNT SETTINGS and click NEW
* Under the CHOOSE E-MAIL SERVICE menu, se...
CONFIGURE MICROSOFT OUTLOOK 2010
This article assumes that you have already created an email address.
* Open Microsoft Outlook 2010
* Select ADD ACCOUNT under the FILE menu
* Select MANUALLY CONFIGURE SERVER SETTINGS OR ADDITIONAL SERVER
TYPES a...
Using the basic mode (cPanel plugin), you can disable CloudFlare by
simply deactivating the service for any subdomain for which it is
active. This is done by clicking the orange cloud buttons so that they
become gray.
HostNine partners with and is compatible with a lot of different
e-commerce options, like shopping carts [1] and billing software. You
have the flexibility to choose and implement the best solution for you
and your business.
We don't have our own prop...
To have videos work on your website with your Joomla installation
simply add the following to the .htaccess file located in your
public_html folder:
php_flag register_globals on
SecFilterEngine Off
*Note: if a .htaccess file does not exist in public_...
G SUITE MAIL SETUP
* Access the Admin Console
[http://support.hostnine.com/admin.google.com]
* Read and Accept the Terms of Service
* Verify the domain
* Click START SETUP or VERIFY DOMAIN in the Admin Console
* Click BEGIN VERIFICATION in the ...
WHAT IS GIT?
Git is a free and open source distributed version control system
designed to handle everything from small to very large projects with
speed and efficiency. Git is easy to learn and has a tiny footprint
with lightning fast performance.
...
WHY USE A MAIL FETCHER VERSUS AN EMAIL FORWARDER?
Forwarded emails has the tendency to cause blacklisting with email
providers, and forwarders will cause your emails to be marked as spam.
In addition, blacklisting also causes the originating server's sen...
HostNine recommends using WinMTR freeware to generate a TRACEROUTE to
send to HostNine; this solution is perfect for PCs. For directions on
how to use WinMTR, please see the following article:
* How to Use WinMTR
[https://support.hostnine.com/index.ph...
TRACEROUTE is a utility that records the route between your computer
and your HostNine server. It also displays the amount of time each hop
takes. If you cannot reach your site, a TRACEROUTE will help us
determine the issue.
To run TRACEROUTE on a Mac, ...
HostNine recommends that you use WinMTR to run traceroute and ping on
a domain with a single tool. WinMTR is available in 32 bit and 64 bit
editions and is compatible with Windows XP, Windows Vista and Windows
7.
* Download WinMTR [http://winmtr.net/d...
If you want to install a fresh instance of AbanteCart on your cPanel
account you can do so very easily with Softaculous [1]. Softaculous is
an auto-installer for cPanel that can auto-install over 266 useful
scripts.
_NOTE: if Softaculous isn't curre...
If you want to install a fresh instance of Drupal on your cPanel
account you can do so very easily with Softaculous [1]. Softaculous is
an auto-installer for cPanel that can auto-install over 266 useful
scripts. It's a pretty awesome tool.
_NOTE: if S...
If you want to install a fresh instance of Joomla on your cPanel
account you can do so very easily with Softaculous [1]. Softaculous is
an auto-installer for cPanel that can auto-install over 266 useful
scripts. It's a pretty awesome tool.
_NOTE: if S...
If you want to install a fresh instance of OpenCart on your cPanel
account you can do so very easily with Softaculous [1]. Softaculous is
an auto-installer for cPanel that can auto-install over 266 useful
scripts.
_NOTE: if Softaculous isn't current...
If you want to install a fresh instance of phpBB on your cPanel
account you can do so very easily with Softaculous [1]. Softaculous is
an auto-installer for cPanel that can auto-install over 266 useful
scripts.
_NOTE: if Softaculous isn't currently ...
If you want to install a fresh instance of Prestashop [1] on your
cPanel account you can do so very easily with Softaculous [2].
Softaculous is an auto-installer for cPanel that can auto-install over
266 useful scripts.
_NOTE: if Softaculous isn't c...
If you want to install a fresh instance of Simple Machines Forum
(SMF) on your cPanel account you can do so very easily with
Softaculous [1]. Softaculous is an auto-installer for cPanel that can
auto-install over 266 useful scripts.
_NOTE: if Softac...
You will need access to Root Shell for this tutorial. Read more about
Apache Subversion: http://subversion.apache.org/ [1].
You'll login via SSH [2] as root and run this command:
root@server [~]# yum install subversion
And then you may get th...
If you want to install a fresh instance of WHMCS on your cPanel
account you can do so very easily with Softaculous [1]. Softaculous is
an auto-installer for cPanel that can auto-install over 266 useful
scripts. WHMCS, a management, billing, and support...
KMAIL SETUP
To set up KMail, you will need to know your incoming and outgoing
servers using the instructions located here
[https://support.hostnine.com/index.php?/Knowledgebase/Article/View/227/].
Once located, follow the steps below to configure KMail: ...
WHAT IS MERCURIAL?
Mercurial is a free, distrubuted source control management tool.
Mercurial is free software licensed under the terms of the GNU General
Public License Version 2. It efficiently handles projects of any size,
and offers an easy and in...
CONFIGURING MICROSOFT OUTLOOK 2011 FOR EMAIL ON MAC
* Open the TOOLS menu
* Click ACCOUNTS
* Click E-MAIL ACCOUNT
* Enter the following information in the fields provided:
* EMAIL ADDRESS: The email address you created in cPanel
* PASSWORD:...
MOZILLA THUNDERBIRD SETUP
This tutorial assumes you've already created your email account in
cPanel.
* Click the menu button
* Navigate to PREFERENCES and click on Account Settings
* Click ACCOUNT ACTIONS at the bottom of the menu and click on Add...
So you wanna get CloudFlare set up? You probably have already read a
little bit about CloudFlare in our Knowledgebase [1]. To learn how to
disable CloudFlare check our article here [2].
Now let's get started...
*
Log into cPanel [3]
*
Navi...
HOW TO SET UP KOKEN ON YOUR SHARED HOSTING
First download the latest version of Koken from the website at
http://www.koken.me [1]
Then log into your cPanel:
_Step 1_: Create A Database using MySQL® Database Wizard (be sure to
write down the DB...
If you want to set up a Subversion repository and allow public
browsing, use WebSVN [1]. Trac, another similar option, has too many
dependencies (including 'mod_python' or 'fcgi', which can be a pain)
and WebDAV is out of the question for shared accoun...
SOFTACULOUS
Softaculous is an auto installer for cPanel that has 266+ scripts [1]
that auto install quickly with one easy step. You must have a
Dedicated Server, VPS or Cloud Plan with cPanel to use Softaculous.
Download:
http://www.softaculous.com...
BEFORE YOU START
*
Assume you have some basic knowledge of Subversion and you know how
to use it (import, commit, checkout, update, etc)
*
Assume you are using TortoiseSVN to browse repositories
*
Assume you know how to use pico or vi ...
When using CloudFlare, you may encounter situations which require you
to make adjustments to the default settings in order to optimize your
CloudFlare service. For instance...
*
If you have an image-heavy page with PHP script, the static images
w...
_THIS IS TO BE USED AS A REFERENCE ONLY. Please check out our
up-to-date article using the most recent technology and processes:
https://support.hostnine.com/index.php?/Knowledgebase/Article/View/248/42/install-django-using-virtualenv
[1]._
USING DJA...
This guide will tell you how to configure your domain entirely to use
Tumblr's blogging platform, or just part of it so you can still use
your HostNine hosting.
USE YOUR ENTIRE DOMAIN NAME
*
Log into your Tumblr Dashboard: http://www.tumblr.com/...
CLOUDFLARE, THE PRODUCT
CloudFlare protects and accelerates any website online. Once your
website is a part of the CloudFlare community, its web traffic is
routed through their intelligent global network. CloudFlare
automatically optimizes the deliver...
Help Desk Software by Kayako fusion