Knowledgebase
Pre-Sales Questions (21)
Getting Started (25)
Billing Info (24)
Domains & DNS (41)
Site Functions (33)
WordPress (24)
PHP and Apache (12)
Email (49)
Our Policies (16)
Third-Party Software (44)
Virtual Private & Dedicated Servers (13)
Resellers (13)
FTP Access (10)
Security (14)
Hosting (23)
Upgrade or Downgrade Account (1)
Abuse (2)
MySQL (12)
Ruby on Rails (7)
cPanel (15)
SSL Certificates and IP Addresses (9)
Python (1)
Magento (8)
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WHAT IS WHM (WEB HOST MANAGER)?
Web Host Manager, or WHM, is a powerful program that allows
administrative access to the back end of cPanel. Reseller accounts get
basic WHM. Dedicated Servers and VPS accounts get root WHM (also
called rWHM), which has...
If you're having issues logging in to your Customer Area and need to
reset your password:
* Go here: https://secure.hostnine.com/billing/pwreset.php [1]
* Enter the email address associated with the account and click
Submit
_NOTE: _you will rec...
If you're having issues with your site, and can't figure out what's
going on, it's often best to check that your nameservers were set up
correctly.
CHECK THE NAMESERVERS AND IP ADDRESSES FOR A DOMAIN
Nameservers [1], IP address and any other DNS re...
The browser's cache temporarily stores images, scripts, and other
parts of websites you visit in order to speed up your browsing
experience. This article describes how to clear the cache.
To clear your cache on your GOOGLE CHROME browser:
* Clic...
Also known as a landing page or an under-construction page, a
one-page site is the perfect solution for a temporary place holder OR
as an efficient single page website. The site could tell visitors that
your real site is coming soon, and list any impor...
The WEB HOST MANAGER (WHM) is the account management panel that
allows the hosting provider to manage their customers' accounts (for
Resellers). Creating new accounts and adjusting the limits for an
account are just two examples of tasks that would be ...
Yes! We do often offer coupons or deals that make our affordable
hosting plans even more affordable. To get the scoop on what's
available now, head to our deals page: http://hostnine.com/coupons/
[1].
Links:
------
[1] http://hostnine.com/coupons/
CONTACTS can only receives email notifications for specified types of
emails, and cannot login to the billing account. SUB-ACCOUNTS receive
email notifications for specified types of emails, can login to the
billing account, and can only access what permi...
HostNine offers several ways to receive support, including over the
phone, live chat and support tickets (email). While many common issues
can be handled through live chat or over the phone, some issues are
more appropriately handled by creating a support...
SOME PRE-MOVE TIPS
There are a few things you need to think about as you prepare to
leave your old web host and move/create your website(s) here at
HostNine:
*
Any permanent records you need from your old host should be screen
captured or printe...
Below are a list of some of the most important login URLs you will
need to manage your domain and hosting accounts.
_NOTE: the examples below assume your domain name is example.com, the
IP address of your server is 1.2.3.4, and the actual server you...
It's easy to get overwhelmed with starting a new website. You snag a
cool domain, get hosting set up and BOOM, now you have to actually get
a website up on the web. If you've never created a webpage before
perhaps paying for a designer to do it is a gr...
When you encounter an issue and get in touch with us, sometimes it's
hard for us to replicate or see exactly what you're going through. We
know this can be frustrating! You may be asked to provide a screenshot
to help us better assist you. Screenshots,...
When you encounter an issue and get in touch with us, sometimes it's
hard for us to replicate or see exactly what you're going through. We
know this can be frustrating! You may be asked to provide a screenshot
to help us better assist you. Screenshots,...
When registering a .us domain with Host Nine, you'll come across a
few settings that may not be very clear just by looking at them.
You'll arrive at a screen that looks something like this:
Here is a list of the different Nexus codes to choose f...
The following is a list of commonly used ports that services provided
by HostNine run on:
cPanel
cPanel 2082 (SSL 2083)
WHM 2086 (SSL 2087)
Webmail 2095 (SSL 2096)
Webdisk 2077 (SSL 2078)
Email
POP3 110 (SSL 995)
IMAP 143 (SSL 993)
SM...
If you're having problems logging into cPanel, WHM or webmail, there
may be a firewall in place that is blocking your access. Don't worry!
Just use the proxy connections instead!
Our nameservers (or nameservers which resolve to your HostNine
server)...
Propagation is the process of updating a domain with new nameserver
(DNS) information across all the servers and computers in the world
via the internet. Until the propagation process is complete, a domain
and its emails will not work consistently.
...
RSS (Really Simple Syndication) feeds provide news headlines, brief
article descriptions and links in an xml file that is automatically
updated whenever those headlines change. This allows you to receive
notification of new content in your own environm...
We have several types of hosting, and the hardware specifications for
your server will depend on which type of hosting you have. Our
specifications for Shared, Reseller, Cloud VPS, and Dedicated Servers
are listed below.
SHARED SERVERS
* Dual Xeon (...
WHAT IS A TOP LEVEL DOMAIN (TLD)?
A TOP-LEVEL DOMAIN (TLD) is one of the domains at the highest level
in the hierarchical Domain Name System of the Internet. The top-level
domain names are installed in the root zone of the name space. For all
domains ...
WHERE YOUR FILES RESIDE
For most of our customers, WHAT YOU SEE WHEN LOGGED INTO YOUR FTP
ACCOUNT IS LOCATED AT /HOME/_USERNAME_/. However, this is not always
the case for every server. For some customers ON SPECIFIC SERVERS THE
FILES ARE LOCATED IN /...
A VPN is a virtual private network. It enables a computer or
network-enabled device to send and receive data across shared or
public networks as if it were directly connected to the private
network, while benefiting from the functionality, security and...
Load expresses how many processes are waiting in the queue to access
the computer processor. This is calculated for a certain period of
time, and the smaller the number the better. We consider a load value
under 10 to be acceptable.
WHY IS MY SERVER...
Our hosting is Linux-based, so your home directory is the entire
directory which includes your 'public_html' and 'www' folders [1].
On the server, it is known as '/home/yourusername/'.
REMOVING FILES FROM YOUR HOME DIRECTORY
For web developers a...
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