Knowledgebase
Pre-Sales Questions (21)
Getting Started (25)
Billing Info (24)
Domains & DNS (41)
Site Functions (33)
WordPress (24)
PHP and Apache (12)
Email (49)
Our Policies (15)
Third-Party Software (44)
Virtual Private & Dedicated Servers (13)
Resellers (13)
FTP Access (10)
Security (14)
Hosting (23)
Upgrade or Downgrade Account (1)
Abuse (2)
MySQL (12)
Ruby on Rails (7)
cPanel (15)
SSL Certificates and IP Addresses (9)
Python (1)
Magento (8)
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WHAT IS SHARED HOSTING?
Shared hosting [1] refers to creating a website that resides on the
same server as other websites. Your created website is placed or
"sits" on a part of the server. The server's resources, storage space,
internet bandwidth, and...
When you have a site visitor, they use your domain name to view your
website. As simple as it seems, there is a process that occurs from
the time that the site visitor types in your domain and hit the Enter
button.
When a site visitor enters your do...
cPanel [1] is the control panel system used by HostNine. It includes
both the cPanel control panel and the WebHost Manager reseller and
server management interface. cPanel has features such as:
* WebMail [2]
* Email Management [3]
* MySQL Managemen...
_CAN I GET A FREE ACCOUNT JUST TO TRY FOR ONE DAY/ONE MONTH ETC.?_
We don't offer test accounts to customers at this time. However,
since we have a 45-day guarantee, if you sign up for an account with
us and try it out for a couple of months and don...
CONSIDER PURCHASING A VPS IF...
*
Your site is currently on a shared environment and your needs exceed
what the account has to offer (i.e. you need more space or more
control over your account)
*
You currently have an existing lower level VPS...
There are NO HIDDEN COSTS OR SETUP FEES attached to any HostNine
hosting plans.
There are some optional upgrades and services, which can be viewed
and ordered in the Your Services section of your Customer Area [1].
If you have any questions about o...
Certainly! Check out our Upgrade or Downgrade Your Account Plan
article [1] to learn how to upgrade or downgrade your account.
Links:
------
[1]
https://support.hostnine.com/index.php?/default_import/Knowledgebase/Article/View/151/24/upgrade-or-downgr...
HostNine offers several ways to receive support, including over the
phone, live chat and support tickets (email). While many common issues
can be handled through live chat or over the phone, some issues are
more appropriately handled by creating a support...
We do not require any contracts when you purchase hosting through
HostNine. You pay month month, and can cancel at any time.
We do offer a discount when you order Shared hosting and pay for one
year or more at a time. Even if you do pay in advance, ho...
WE CURRENTLY PROVIDE FULLY MANAGED SERVICE FOR CPANEL-BASED CENTOS
SERVERS ONLY. Although we do provide other operating systems on our
Cloud VPS, Hybrid, and Dedicated servers like Windows or other Linux
distributions (Debian, Ubuntu, etc.), we do not ...
We currently accept PayPal, Visa, MasterCard, American Express, and
Discover. We also accept all International versions of those credit
cards.
WHAT IS PCI COMPLIANCE?
In order to accept credit card payments online or offline, you must
comply with the credit card associations and networks rules concerning
data security, with the objective to protect cardholder data. This has
been standardized...
_ARE WE SAFE HARBOR CERFITIED?_ Yes! HostNine IS Safe Harbor
Certified.
_WHAT IS SAFE HARBOR?_ The European Commission's Directive on Data
Protection went into effect in October of 1998, and would prohibit the
transfer of personal data to non-Europe...
Customers are responsible for their own backups and web content and
should make their own backups for extra protection. HostNine
encourages customers to have an automated weekly or monthly backup,
daily backups are not permitted. Our backups are provided ...
Our Shared Hosting servers support the following languages out of the
box:
* PHP 5.4
_NOTE: we also support changing the PHP version via the PHP Selector
option from within cPanel._ * MySQL > 5
* Ruby (with Rails)
* Python
* Perl
* NodeJS
...
Flash is a client-side application, which means it relies on each
visitor's browser to have the flash plugin installed.
We do not need to do anything to allow Flash movies and applications
to work on your web site. If you or a visitor needs to insta...
For Linux-based web hosting plans, we offer cPanel [1]. If you have a
Reseller, VPS or Dedicated Server plan, we also provide WHM [2] (Web
Host Manager) which allows you to manage multiple cPanels.
To see a demo of these control panels go here [3].
...
WYSIWYG is an acronym for 'What You See Is What You Get'. It's a type
of HTML editor that lets you make web pages without requiring HTML
coding. Instead you simply insert pictures, text, links, and colors.
You've probably seen this kind of editor if yo...
TELNET is a network protocol used on the Internet or local area
networks to provide a bidirectional interactive text-oriented
communication facility using a virtual terminal connection. The term
telnet may also refer to the software that implements the...
We are committed to protecting your account and your personal
information. Because we want to safeguard you and your identity we can
only offer basic help and some general info without verifying who you
are.
If you need more in-depth help, more specif...
No. HostNine provides a paid service and there will be no banners or
other forms of advertising placed on your web site by us.
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