We monitor all CPU usage on Shared and Reseller plans. The limitations for each of our hosting options are explained in detail below. This info will help you become familiar with our resource limits and give you more info about checking on your usage. ...

We're sorry to hear about the trouble you're having with your site(s) during our migration process! We try to manage migrations in a way that has as little effect on customer's sites as possible. Some quick facts about our migration that may clear some...

WHAT IS THE GDPR? GDPR is short for the General Data Protection Regulation that goes into effect on May 25, 2018. It was passed by the European Parliament to create a harmonized data privacy law across member states of the European Union (EU). Its purpos...

NEED TO REPORT COPYRIGHT INFRINGEMENT? We at HostNine have a strict policy to respond to clear notices of copyright infringement. The United States Digital Millennium Copyright Act (DMCA) defines a detailed procedure that must be followed concerning al...

There are new, as of December 2013, regulations and procedures for ICANN [1]'s Registrar Accreditation Agreement. VALIDATING REGISTRANT EMAIL ADDRESSES Starting in January 2014, the registrant contact will need to be validated upon the purchase or ...

You are allowed to host mp3 files, but you may not host any files with a copyright belonging to someone else, unless you have the owner's written consent. IF YOU ARE ON A SHARED ACCOUNT, we do not offer temporary disk space upgrades; you would just ...

Below is some information about legal and acceptable content that you can host on a website with our services. For more information, we recommend reviewing our Terms of Service [1]. DO YOU ALLOW SITES TO ADVERTISE FOR MONEY? Yes, we allow sites to ...

Below are commonly asked questions regarding acceptable content for websites hosted with HostNine. For more information, we recommend reviewing the Acceptable Use Policy [http://hostnine.com/terms-and-conditions/] under our Terms of Service. DO YOU ALLO...

At HostNine we offer free migrations for new accounts, as per the parameters defined below: * Account must be 30GB in size or less * Number of free migrations is directly correlated to how much you pay for your account on a monthly basis; migrati...

Our refund policy is pretty simple. _We offer a forty-five (45) day money back guarantee on shared web hosting, reseller packages, Cloud VPS and Hybrid plans. After the forty-five (45) day money back guarantee, eligible plans are eligible for an ac...

HostNine requires DMCA notices to be filed via fax or letter. The complaint must include full contact information in the complaint (including phone number). We will call and verify. Email (unless digitally signed by a verified and trusted third party) is ...

If you want to have a website where you allow visitors to upload and share movies, audio files, or images (file sharing), then you will need to purchase a VPS or Dedicated Server plan. Such file sharing is not allowed on our Shared and Reseller Host...

Our support personnel do not provide website design or development services, therefore we may not be able to resolve certain issues related to custom coding and scripting errors. In any case, we will gladly take a look and offer as much help as possibl...

In accordance with the sanctions programs administered by the U.S. Department of the Treasury, HostNine is prohibited from doing business with anyone from certain countries, including Cuba, Iran, North Korea, Sudan and Syria, or with Specially Designat...

GENERAL POLICIES REGARDING LIMITS We do not have a limit to the number of visitors. However, there is a physical limit our network can handle. There is no way to determine the maximum number of visitors your site can sustain. Each site is different...