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When you see a 403 Forbidden error, that means that you don't have permission to view the requested file or resource. While sometimes this is intentional, other times it is due to misconfigured permissions. The top reasons for this error are permission...
Internal server errors can be caused by a few different things. We're going to go over the most common reasons you'll see a 500 error and what to do about it. TROUBLESHOOT To find out what's causing the 500 error: * Log into cPanel [1] * ...
If you receive a 503 Service Unavailable error message when trying to go to your website, please review the information below. You can always contact Support [1] via live chat regarding this issue. WHAT IS A 503 ERROR? A 503 error message indicates...
You are receiving these bouncebacks as the sending domain failed the spam checks on our server and was ultimately rejected. You can view the reason why this happened by doing the following: * Log into your cPanel account * Under the Mail section, cl...
AWSTATS CONFIG FILE LOCATION The AWStats config file is located in the '/home/_yourusername_/tmp/awstats/' directory (or just 'tmp/awstats' from your home directory). It is called 'awstats._yoursitename_.conf', where _yoursitename_ is the name of your...
SYSTEM TIMEZONE The timezone used on your linux system is set in the /etc/localtime file, you simply need to replace this file with the correct timezone file for the timezone you need. First, make a backup of the existing localtime file. mv /et...
ACKOL'S DEN Great cheatsheet for .htaccess with a good range of examples for most needs:http://www.thejackol.com/htaccess-cheatsheet/ [1] APACHE Official documentation here: http://httpd.apache.org/docs/2.0/howto/htaccess.html [2] MOD_REWRITE RU...
Secure Shell (SSH) provides secure access to the shell environment on your account. Below we've outlined some common issues you may encounter when using SSH, and how you can possibly resolve those issues. COMMON SSH ISSUES \"TOO MANY AUTHENTICATION ...
WHAT ARE SITEMAPS? Sitemaps are designed to provide search engines like Google, Yahoo! and Bing with a list of a website's pages to include in search results. The Google-developed XML Sitemap is the most commonly recommended sitemap format. An XML Sit...
You can easily delete a website backup from within your cPanel account with Softaculous. To delete a website backup: * Log in to your cPanel dashboard * Click Softaculous in the Software/Services section * Click the Backup icon located in the t...
To disable ASSP simply: * Log into your cPanel account and click the SPAM ASSP icon * Click the Disable button next to the domains you want to disable ASSP on * Repeat this process to enable ASSP _NOTE: If you do not see this option simply cont...
If you have VPS or Dedicated server hosting, you may want to disable the TRACE or TRACK methods for the Apache web server. Disabling it is also required for PCI Compliancy, if that's of interest to you. It's super easy to disable tracing for Apache if ...
Processing stats and logs is resource-intensive. Sometimes, if the processor load is high or if there is too much memory usage, the virtualization software will kill off a running process to keep your VPS within it's resource limits. UPDATING MANUALL...
The commands below are run in Shell (Terminal), so SSH access, which is enabled on your account by default, is required to use them. In the future this page may include compressing/archiving files using a programming language such as PHP or Ruby. GET...
_Note: you do NOT need to generate/use keys to access your account via SSH._ This tutorial will show you how to generate a public/private SSH key pair on a Windows operation system using PuTTYgen (PuTTY Key Generator) and then install it on your Hos...
While not strictly required, it is considered good practice for your application to live outside of your web root. For this tutorial, we'll be calling our account 'user' and our application 'myapp'. First, prepare our application for use with the se...
Do you need to share the power of root with other users, but you'd rather not disclose the root password? This article will explain how to share root access through SSH. When a server is managed by multiple people, it may become practical to provide...
We know that it can be very frustrating when you're trying to load your site and it runs slowly! There are a few things to consider when trying to determine what could possibly be causing it to act sluggishly. 'Slow' is a relative term. What may se...
You may have changed the hostname on your VPS or upgraded cPanel, and now you see this error when attempting to use WHM or cPanel: "Invalid License File". You're seeing that error because your cPanel license is tied to the hostname on your server. _...
Here are some basic commands to help you get started with Linux Shell commands. If you don't currently have Shell access, you can create a ticket [1] requesting access. Access Shell [2] Log Into the Server [3] View Directories [4] Navigate Directori...
OVERVIEW The public_html folder is the web root for your primary domain name. This means that public_html is the folder where you put all website files which you want to appear when someone types your main domain (the one you provided when you signed ...
Simply add the following to the .htaccess file in your public_html folder: RewriteEngine On Options +FollowSymlinks RewriteCond %{HTTP_HOST} ^yourdomain\.com RewriteRule ^(.*)$ http://www.yourdomain.com/$1 [R=permanent,L] Be sure to replace domain ...
There is much discussion about whether it's best for your site to display 'yourdomain.com' or 'www.yourdomain.com'. While it technically doesn't make a difference, some people have their own preference for varying reasons such as potential SEO benefits...
If you see that a message sent to your account was marked as spam when it was not, you can release the message to your inbox by doing the following: * Log into your cPanel account [1] for the respective domain and click the SPAM ASSP icon * To the r...
Remove a redirect when you no longer want to redirect Internet traffic from a web page. There is no way to modify a redirect... If you need to change the details of an existing redirect, you need to delete the existing one and start again. To remove a r...
The R1Soft Righteous Continuous Data Protection (CDP) Software runs periodically and takes a "snapshot" of your home directory for each backup point. The R1Soft software keeps backup points so you can roll back website or application changes. We do not...
We offer a full WHM with root access for VPS and dedicated owners. All WHM users have: * the tools needed to create, delete, and suspend cPanel accounts * the tools needed to manage and monitor your sites (password resets) * access to all of ...
SSH (secure shell) is available upon request. If you would like SSH access on your account, please mail help@hostnine.com [1] or open a support request [2] and it will be set up as soon as possible. Please include your server IP address [3] and your us...
Stat programs generally analyze a server's log file, which stores information on every single visitor, to gather information such as unique views, hits from search engines, total bandwidth used when, and more useful information. In cPanel, there's AWSt...
WHAT IS AN ERROR PAGE? We've all seen the dreaded error messages that are unfortunately a fact of the internet. If someone is browsing your website and clicks an invalid link they will likely be directed to a vague and boring 404 pageā€¦ and that's not ...
ENABLE GZIP COMPRESSION To enable Gzip compression on your site file types in a Shared Hosting plan: _NOTE: shared servers all have mod_deflate enabled which will allow for compression of your site content using Gzip encoding._ * Log into cPanel...
In the world of web design and programming, _script_ describes a small non-compiled program written for a scripting language or command interpreter. A _scripting language_, used by developers and web designers, is a programming language that supports ...
WHAT IS WHM (WEB HOST MANAGER)? Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel. Reseller accounts get basic WHM. Dedicated Servers and VPS accounts get root WHM (also called rWHM), which has...
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