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UPGRADE OR DOWNGRADE VIA YOUR CUSTOMER AREA
It's easy to upgrade or downgrade your hosting plan right from your
Customer Area. For example, if you are on a Shared Tiny plan you can
upgrade to a Shared Medium plan from your Customer Area dashboard, or
...
You can view all of the email that you receive from HostNine right
from your Customer Area. To log in and view your received emails:
* Log in to your Customer Area:
https://secure.hostnine.com/billing/clientarea.php [1]
* Click My Emails in the A...
To request cancellation of your account please complete the form at
http://www.hostnine.com/cancel/ [1] at least 48 hours before your next
due date.
Links:
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[1] http://www.hostnine.com/cancel/
If you previously paid for your hosting services with PayPal and
canceled your account or have changed billing methods, you may need to
log into PayPal to cancel your PayPal subscriptions. We are unable to
cancel any PayPal subscriptions for you, as th...
To change the frequency of payments for your account or to be billed
in advance create a ticket [1]with our Billing department. In that
ticket let us know how often you want to pay, how far in advance you'd
like to pay your bill or what you'd like your...
As a non-E.U. supplier of web-hosting services to customers in the
European Union (E.U.), we are required to comply with the European VAT
(Value Added Tax) regulations and charge customers located in the E.U.
VAT. Customers categorized as Business users i...
Uh oh! did someone make a fraudulent charge to your credit card or
PayPal account?
We take fraudulent charges very seriously. If this happens to you, we
will absolutely close the offending account and refund all
unauthorized charges back to you righ...
You can access the billing portal by visiting https://secure.hostnine.com/billing/
Log into your account at
https://secure.hostnine.com/billing/clientarea.php [1]
Under "Account & Billing" click on "Account Information"
Under your address and email information you can select the account
type (Personal, Business, Charity) from t...
CONTACTS can only receives email notifications for specified types of
emails, and cannot login to the billing account. SUB-ACCOUNTS receive
email notifications for specified types of emails, can login to the
billing account, and can only access what permi...
If you have made a payment but the invoice is still showing unpaid there are a few reasons this might occur. 1) The credit card you were using was declined 2) You have sent an eCheck via PayPal. This will automatically mark paid once the check clears. ...
No, VAT is not included in prices displayed on our site. When
applicable, VAT is charged separately and will be itemized on invoices
and billing information.
If you have any questions please open a ticket [1] with Billing.
Links:
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[1] https:...
We can merge two billing accounts to make your hosting packages
accessible from one place with a single Customer Area login. We can
even move individual packages from one billing account to another. To
request an account merge:
*
Create a ticket ...
Once our system has processed your payment your accounts will be automatically unsuspended. If this does not occur within 3 hours of paying please open a Billing ticket.
If you have just signed up for service and received a MaxMind Fraud
error, your account is marked as Fraud, or your invoice was
automatically cancelled, you will need to open a ticket to the Billing
Department with photo identification that matches the ad...
You can view and pay all of your invoices right from your Customer
Area.
VIEW YOUR INVOICES
To view your invoices:
*
Log in to your Customer Area here:
https://secure.hostnine.com/billing/clientarea.php [1]
*
Click My Invoices, in the A...
To request an SLA Credit for Uptime Guarantee violations please
complete the form at: http://www.hostnine.com/credit/
DID SOMEONE MAKE A FRAUDULENT CHARGE TO YOUR CREDIT CARD OR PAYPAL
ACCOUNT?
We take fraudulent charges very seriously. We will close the offending
account and refund all unauthorized charges back to you right away.
Simply contact us via Live Chat [https:...
In compliance with the tax policies, HostNine collects Sales Tax
(Texas), European Union Value Added Tax (VAT), and Goods and Services
Tax (GST) based on your city, state, or country. If you are outside
Texas, or European Union (EU), then we are not requi...
To update your billing contact info:
*
Log in to your Customer Area:
https://secure.hostnine.com/billing/clientarea.php [1]
*
Click Account Information from within the Account & Billing section
*
Update your details in the My Details ...
UPDATE YOUR CREDIT CARD DETAILS
We have recently made changes to our system which now allows you to
update your credit card on file instead of adding a credit to your
account.
To view or update your credit card on file:
* Log in to the Customer ...
If you don't pay your bill, your services will eventually be
terminated. If you're just having issues paying your bill and need
some help, please let us know [1].
Please review the entry in our Billing FAQ [2] for more information on
this.
Here's wh...
VAT will be separately itemized on invoices and billing information.
If you have any questions please open a ticket [1] with Billing
Links:
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[1] https://support.hostnine.com/index.php?/Tickets/Submit
As a non-E.U. supplier of web-hosting services to customers in the
European Union (E.U.), we are required to comply with the European VAT
(Value Added Tax) regulations and charge customers located in the E.U.
VAT. Customers categorized as Business users i...
As a non-EU supplier of electronically supplied services we are
required to account for VAT on these services provided to EU
non-business customers as a result of the VAT place of supply rules
contained in Council Directive 2006/112/EC on the common sy...
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