Knowledgebase
Pre-Sales Questions (21)
Getting Started (25)
Billing Info (24)
Domains & DNS (41)
Site Functions (33)
WordPress (24)
PHP and Apache (13)
Email (49)
Our Policies (16)
Third-Party Software (44)
Virtual Private & Dedicated Servers (13)
Resellers (13)
FTP Access (10)
Security (14)
Hosting (23)
Upgrade or Downgrade Account (1)
Abuse (2)
MySQL (12)
Ruby on Rails (7)
cPanel (15)
SSL Certificates and IP Addresses (9)
Python (1)
Magento (8)
WHAT IS A NAMESERVER?
A nameserver (sometimes called a DNS server) is what translates a
domain name or computer hostname to an IP address, which is a numeric
pointer that identifies a computer on the Internet. Each
computer/server/etc. has an IP address ...
You can redirect Internet traffic from a particular subdomain to
another location. This is usually used when the web pages that made up
the subdomain have been moved to another location.
To add subdomain redirection:
* Log into cPanel [1]
* Click ...
THE BASICS
You can have multiple domain names share the space on your cPanel
account. It works like this:
Your primary domain, EXAMPLE.COM, uses the directory ~/PUBLIC_HTML
for it's website files.
Your first add-on domain, YOURDOMAIN.COM, uses the ...
ICANN (Internet Corporation for Assigned Names and Numbers) regulates
domain registrations and sets prices. See our knowledgebase article
about ICANN [1] to learn more.
DOMAIN REGISTRATION
The registrar can be a company other than the hosting compa...
You can set up a domain name that you own to point to another domain
name. This is known as "parking" a domain.
You own the mytshirts.com and cooltshirts.com domain names. You
already have a web site for mytshirts.com, but you do not want to
create a new...
_WHAT IS A PARKED DOMAIN, YOU SAY?_ For example....
You've registered 'example.com' and signed up with HostNine. But, you
also have 'example.net' and 'example.us', and you want them to all
point to the same site. You can achieve that with parked dom...
_WHAT IS A SUDOMAIN, YOU SAY?_ Well...
Say you have a domain name 'yourURL.com'. A subdomain would look like
'sub.yourURL.com'.
_NOTE: where 'yourURL.com' is your site URL. _
The domain name system is a hierarchy of names, and include hostnames
a...
DEFAULT DNS ZONE
The default DNS zone will likely look similar to the below picture
though the IP address in the Record column will likely differ, as will
the domain ('hello.com' will be substituted with your domain name.)
RECORD OVERVIEW
The Advan...
If you just registered a domain, and either due to error or otherwise,
you need to cancel or change it you SOMETIMES can. Here's the scoop...
Normally, when you purchase a domain name it's all yours for a year
and can't be canceled. If, for some reason, ...
So you want to change you domain name or primary domain on your
account, eh? Well, we can certainly help facilitate that. First,
though, take a look at the pre-change checklist and useful information
below to help prepare you for the domain change.
P...
A domain name is an important part of your website's online presence.
It's how potential visitors will remember you! See below for some tips
and tricks on choosing your very own domain name.
WHAT IS A DOMAIN NAME?
The internet is a network of compu...
Like a letter in the post office, an address or coordinate is needed
to locate a website in the world of the internet. A domain name
system, also known as DNS, is the internet's answer to the Post
Master. This article will explain the various parts of ...
Q. How do I renew my domains?
A. Login to your billing account
[https://secure.hostnine.com/clientarea.php] and click MY INVOICES
under ACCOUNT & BILLING. The next step requires you to click VIEW
INVOICE next to the domain renewal invoice. Once the inv...
Most operating systems and DNS clients will automatically cache IP
Addresses and other DNS results to speed up subsequent requests to the
same hostname. Sometimes bad results will be cached and therefore need
to be cleared from the cache in order for y...
See below for some (or all) of the things that need doing, depending
on the extent you want to use it.
*
Set up your MX records (to receive email) to the following:
_NOTE: see our instructions on how to edit MX entries here
[https://support.hostnine....
CAN I HIDE MY WHOIS INFORMATION?
ICANN rules and regulations for the domains registered through
HostNine require accurate and updated contact information for all
registered domains. This has been a long-standing policy from the
InterNIC and Network So...
Yes, it is possible to host more than one domain on your account. You
can do so right from cPanel. Find out more in our All About Subdomains
article [1].
*
For HOSTING MULTIPLE DOMAINS that go to the same site, use the Park
Domain feature [2].
...
If the DNS for your hostname is not set up correctly, you may receive
an email saying something similar to this:
_Your hostname (srv.yourdomain.com) could not be resolved to an IP
address. This means that /etc/hosts is not set up correctly, and/or
...
HostNine recommends using WinMTR freeware to generate a TRACEROUTE to
send to HostNine; this solution is perfect for PCs. For directions on
how to use WinMTR, please see the following article:
* How to Use WinMTR
[https://support.hostnine.com/index.ph...
TRACEROUTE is a utility that records the route between your computer
and your HostNine server. It also displays the amount of time each hop
takes. If you cannot reach your site, a TRACEROUTE will help us
determine the issue.
To run TRACEROUTE on a Mac, ...
The PING command is used to test the connection and latency between
two network connections. The PING command sends packets of information
to a specified IP Address and then measures the time it takes to get a
response from the specified computer or de...
We recommend that you change the nameservers [1] for your domain to
the ones we provide so that our servers can automatically manage your
DNS [2] for you; but we know sometimes it's advantageous for our
customers to use a DNS server _other_ than ours. ...
You can add your domain name(s) to your hosts file (circumvent DNS)
by doing the following for all local computers:
_NOTE: please remember to remove the entry you added (and ONLY that
entry; your computer may not work correctly if you remove all
ent...
You can TOTALLY register a new domain for your website with us! You
can do so while signing up for new service with us. Existing customers
can register a domain and use it as a parked domain on their existing
account. They can also register a new domai...
If you received an email entitled 'Upcoming Domain Renewal Notice'
asking to renew your domain, but don't know what next steps to take
READ ON!
RENEW YOUR DOMAIN
If you get a domain renewal email you can renew your domain:
*
Log in to your Cu...
In computing, traceroute is a computer network diagnostic tool for
displaying the route (path) and measuring transit delays of packets
across an internet protocol (IP) network.
Depending on your OS (Operating System), either of the instructions
will...
Wildcard subdomains allow users of a domain-based WordPress multisite
network to create new sites on demand. In this type of network each
new site has its own subdomain, and the wildcard configuration means
that those subdomains do not have to be confi...
HostNine allows you to configure your own nameservers. Generally,
personal nameservers are only needed for reseller accounts. If you
have a standard (non-reseller) account and want custom nameservers you
must request them, either at signup or by emaili...
_NOTE: if you have a Shared hosting account or Reseller account,
please contact Support [1] for help setting this up. __If you have a
VPS, Dedicated Server, or are a Reseller, follow the instructions
below._
To set up Microsoft Office 365:
*
Log...
In order for people to find your website, you will need to configure
DNS and set nameservers. You can either use our nameservers, or you
can use third-party name servers. Either way, you would need to
configure them so your domain works with your HostNine...
We have disabled temporary preview URLs due to ongoing issues with
users stealing bandwidth and concealing content behind other users'
domains. If you need to preview domains before DNS has been pointed to
our servers, you can setup an entry in your co...
WHAT IS A TOP LEVEL DOMAIN (TLD)?
A TOP-LEVEL DOMAIN (TLD) is one of the domains at the highest level
in the hierarchical Domain Name System of the Internet. The top-level
domain names are installed in the root zone of the name space. For all
domains ...
You always maintain complete control over your domain. As the legal
registrant of the domain, this grants you the right to do what you
want with the domain and you will always remain the registered owner.
TO BEGIN TRANSFERRING YOUR DOMAIN TO HOSTNIN...
If your domain name isn't resolving to the server (like if you go to
your domain in your browser and it doesn't take you to the correct
server), you may be experiencing one of a cavalcade of possible
issues. This guide will walk you through some troubl...
Sometimes you need to unlock your domain (often to transfer it) [1]...
at your OTHER web host. It can be hard to find the instructions you
need to get it done quickly, so we've compiled a list of common hosts
below with instructions about how to unlock yo...
WHAT IS A REGISTRAR LOCK?
If you have a .com, .net, .org, .name or similar domain name, the
REGISTRAR LOCK IS A BLOCK PLACED AT THE REGISTRAR LEVEL TO PREVENT
PEOPLE FROM TRANSFERRING THE DOMAIN NAME UNINTENTIONALLY. You must log
in and remove the loc...
If you registered a domain with a non-ASCII character set [1], cPanel
will give you an error if you try to add it to your account as an
add-on or parked domain.
But that's okay. There's a workaround: PUNYCODE [2]! Go to NameISP's
Punycode converter ...
Domain names are managed through several regional domain registries.
When you register a domain, you assign it a generic three letter
domain called a top level domain (.com, .net, etc) or a country code
three letter domain (.uk, .gs, .us, .fr, etc). Ea...
The EPP code is a unique identifier used by registrars that only the
registrant can access. It is specifically used for domain transfers to
verify that the registrant authorizes the transfer.
To get your EPP code:
* Log in to your Customer Area ...
The document root is the folder where the website files for a domain
name, your website, are stored. Since cPanel allows for multiple
domain names (add-on domains AND subdomains), you need to have a
unique folder for each domain.
Your primary domain...
Typing your domain name in your browser and not seeing what you
expect can be quite upsetting! There is typically no cause for alarm,
as many issues that cause your website to be down are easy to identify
and resolve. If your site isn't appearing when ...
Help Desk Software by Kayako fusion