Knowledgebase: Email
BlackBerry Email Setup
Posted by KB Editor on 17 April 2017 06:39 PM

BlackBerry Setup

Using email in blackberry devices require subscribing to BlackBerry email service through your wireless provider. Please contact your wireless provider if you experience issues sending or receiving emails.

Setting Up Email for BlackBerry 6 or 7 OS

  1. Click the Setup icon on the main screen.
  2. Select Email Accounts.
  3. Select Internet Mail Account.
  4. Follow your phone’s prompts to complete the setup. Agree to the BlackBerry email service Terms of Service and provide the email address and password the email account you created in cPanel.

It can take up to 30 minutes before you can start receiving emails.

Set-up Email for the BlackBerry v5 OS

  1. Click the Setup icon on the main screen.
  2. Select the Setup Wizard.
  3. Select I want to create or add an email address on the email setup screen.
  4. Follow your phone’s prompts to complete the setup. Agree to the BlackBerry email service ToS and provide the email address and password for the email you created in cPanel

Notes

Manual Settings

If a BlackBerry account has the same username and password as your cPanel account, there can be a major conflict.

When an email account is set-up on BIS(BlackBerry Internet Service), you are asked for only 2 things: an email and password. If both the email and username exist and the passwords are the same, BlackBerry will accept the data and sync the phone with the account’s default email instead of your SEO Hosting address.

The error can be fixed by giving BlackBerry a false password. When email client cannot verify, you will be asked to Re-enter account information or Enter the settings manually.

  1. Select Enter the settings manually, and select I will provide the settings to add this email account.
  2. Enter the full IMAP information for your account.

This fix will allow BIS to sync with the proper account.

Note: This fix may not apply to the New BlackBerry OS, however, you may want to try the steps above if you continue to have issues setting up your email account.

Re-Register Your BlackBerry Device

You may have to re-register your device with your wireless network. To do this:

  1. Click the BlackBerry button > Options.
  2. Advanced Options > Host Routing Table.
  3. Click the BlackBerry button and choose Register Now.

The steps above will sync your blackberry device with your carrier’s wireless network.

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