How to Submit a Ticket
Posted by H9 Admin on 03 November 2016 09:55 AM
HostNine offers several ways to receive support, including over the phone, live chat and support tickets (email). While many common issues can be handled through live chat or over the phone, some issues are more appropriately handled by creating a support ticket.
There are a few ways to create a ticket. Feel free to choose whichever method is most convenient for you:
Option 1: Create a Ticket in Customer Area (Recommended)
The easiest way to create a ticket is through the ticket creation form within your Customer Area. This ensures that our system will pass on information to us about you and your account so we can narrow in on your issue more quickly.
This is the preferred method in most situations.
If you use this method, your identity will be automatically verified.
Option 2: Create a Ticket Via the Ticket Web Interface
Tickets created via the Ticket Web Interface are not considered verified, and we may request that you verify your identity before we perform certain actions or disclose certain information about your account.
Option 3: Live Chat
In most cases, if an issue cannot be resolved on your chat session, an agent can create a ticket for you.
Although an agent can create tickets for most issues, there are some types of tickets (such as feedback, user/website complaints, order forms, etc.) that cannot be created by chat technicians and must be submitted directly by the customer via the Customer Area or Interface.