Knowledgebase: Billing Info
Fraudulent Charges on Your Credit Card or PayPal
Posted by H9 Admin on 13 March 2015 12:16 PM

Uh oh! did someone make a fraudulent charge to your credit card or PayPal account?

We take fraudulent charges very seriously. If this happens to you, we will absolutely close the offending account and refund all unauthorized charges back to you right away. Simply create a ticket to our Billing department with the information below so we can help you out ASAP.

For your security, we recommend that you avoid giving out your complete credit card number to anyone unless you are actually making a purchase from someone authorized to take payments. Providing us with the following information will help us find the charge in our system, cancel the offending account and prevent future charges:

For all unauthorized charges:

  • Your first and last name

  • The amount of the charge

  • The date of the charge

Credit Card specific charges:

  • The last four digits (only) of the credit card

  • Card type

  • Card expiration date

PayPal specific charges:

  • PayPal ID for the transaction in question

  • PayPal email address

Please do not offer the our Support personnel your full credit card number. You should never provide a full credit card number to anyone in a chat, a call, or via a ticket. If you are unable to make a payment through your Customer Area, please contact Support for further assistance. 

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