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Support Center » Knowledgebase » I made a payment but my invoice is still showing Unpaid
 I made a payment but my invoice is still showing Unpaid
Solution If you have made a payment but the invoice is still showing unpaid there are a few reasons this might occur.

1) The credit card you were using was declined
2) You have sent an eCheck via PayPal.  This will automatically mark paid once the check clears.

If you feel this message is in error please open a ticket to the Billing Department with the Invoice # and Transaction ID.


Article Details
Article ID: 207
Created On: 16 Aug 2009 07:29 PM

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Average Response
(Last 50 Tickets)
Linux Support: 17 Minutes
Sales: 53 Minutes
Billing: 3 Hours, 29 Mins
Abuse: 2 Hours, 28 Mins
Managers: 7 Hours, 47 Mins
Tickets in Queue
Linux Support: 0
Sales: 13
Billing: 7
Abuse: 2

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